Read Recent Air Conditioning Reviews from Northeast Florida Heating & Air Customers
What Our Customers Say
Tricia Harmon
We had Jacob out to our home at 9pm Saturday and he was very professional, I appreciated his knowledge and efficiency, if I need an AC guy again I would ask for him
Crystal Ybarra
Amazingly quick response on a weekend; great brainstorming over the phone; personalized service on Monday. Will always be my go-to guys.
Marsha Murphy
Really was a great experience for me. My AC went out Sunday night, Dustin came Monday morning and was very knowledgeable telling me what was my problem. Tuesday when I got off of work I had a brand new AC unit installed. Would defiantly recommend this company to others
Edward Moon
Dustin came and explained to me clear as daylight concerns I had with my unit. Will save money to replace it. Thank you for your time and help.
Nancy Serrano
Matthew Vann
My A/C went out on a Wednesday evening. I was able to reach North Florida Thursday morning and they were there by 1 pm that day. They not only fixed the problem but also offered my husband helpful hints to avoid having the same issues occur again. I would highly recommend this company!
Carla
NEFHAC installed a new unit for us and from our sales assoc., Matthew Colley to the installers, Matt Puckett and Dustin Bowers, we had a more than pleasant experience. Everyone was very kind, polite, respectful and punctual. The job was done efficiently and in a timely fashion. Our home was left as clean as it was when they arrived. I will definitely use NEFHAC for any future heating & air needs. A special thank you to John & Lisa James Wadeš
Deborah Wilson Easterling
WOW ā Unbelievable ā THE BEST A/C repair experience Iāve had in Jacksonville. Quick to answer the āhelpā call. Prompt to arrive and fix the unit. VERY Knowledgeable service tech (Dustin!) and CARING office staff (Kim and Fay). GREAT. GREAT. GREAT pricing. *** Iām never going anywhere else. Really!!! ***
JONATHAN CHRISTIAN
Mary Hughes
Honest. Prompt and did all he could to satisfy us. Would use again
Michael Chelette
The heat pump outside was humming loudly and the temperature inside the house was climbing. A sticker on the unit indicated that it had been installed by Northeast Florida Heating & Air. I figured they would be more familiar with my system, so I called them. Boy, am I glad I did. The service technician had bad news about my 12 year old heat pump. The compressor motor was toast. He offered several repair options but due to the age of the system, I decided that replacing just the compressor was only a temporary fix. Northeast worked with me to replace the entire system. On the day the new system was installed, the were on time, very professional, and left no mess. As they were leaving, the house temperature was going down and my gratitude was going up. Northeast Florida Heating & Air has my sincere appreciation and endorsement.
Otey Reynolds
Experience from beginning to end was positive . Jacob diagnosed the problem, gave us an estimate what the fix would cost. that was too expensive for a 13 year old unit, so we opted for a new unit. I was given 4 brands with pros ans of each. I chose what I believed to be the best fit for our home, given its square footage and options offered. The new unit was installed the very next day. I did not seek estimates from other companies as I have been satisfied with this company for 19 years, and see no reason to change. If there were a checklist which which to rate categories, all rating would be 5he highest scores possible.
Ron Pierce
I called Northeast Florida with what I thought was an emergency noise. They had a representative out to my house within the hour. THANK YOU
Michelle Glavich
Courteous, competent, thorough.
Farris Lyons
Very professional staff from start to finish. They treat you as if you are family and explain every step of their process. They do not try to upsell you on items that you don't need and are very honest and upfront. You get your money's worth when you have them handle your heating and air needs. I had to replace my entire unit and and when my new unit was installed it looked 10 times better than the original installed unit. THIS COMPANY IS A SIX STAR COMPANY IN MY OPINION AND I WOULD NOT ONLY RECOMMEND THEM BUT WOULD USE THEM AGAIN AND AGAIN. Special thanks to Dustin and the install crew who's names escape me at the moment but made my unit look outstanding.
Kevin Lester
Knowledgeable tech, polite and was in and out of my home without leaving a mess. Took time to explain things and answer my questions. Would highly recommend.
Christine Brown
My 20+ year old HVAC system gave up the ghost. Because i have a service contract with NEFH&AC, i called them. New system installed a day later. š¤© I went ftom SEER of 4 to SEER of 14. Expecting MAJOR savings from JEA! Also lovelovelove new thermostat & being able to set it from phone. Very pleased by everything but the old one going belly up right when it did. But that's the way of things, isn't it?
Kathleen Bigg
Awesome service. The Tech (Dustin) took the time to answer all my questions and concerns. Well educated man with the heating and AC field. Thank you
Jessica Brown
Our heat went out on Wednesday night and I called Northeast FL the next morning. They quickly sent a technician (Dustin) to our home to inspect our system and as we feared we were in need of a new AC unit. Dustin answered all the questions we had and explained the many different problems with our current unit. The crew came out the next day and installed the unit and so far we are loving it. We opted to add the air purifier and I can already notice a big difference in our air quality.
Kristen Chambers
My furnace died & had to be replaced. It went smoothly from the first minute to the last. Very nice & accommodating workers. Very neat. Thank you.
Kathleen Bigg
Tracy Eanes
Keith Reed
Dave, from Northeast Florida Heating & Air, is the best. Knowledgeable, thorough, and friendly. Had a serious issue with mold build-up in my air handler. He disassembled the unit, clean it, treated the interior with germicide, re-taped tears in ductwork, re-assemblked, and set-up the system/thermostat. I would definitely recommend NEFHA.
Robert Rock
Punctuality for the installation and great customer service.
J-S Bournival
Punctuality for the installation and great customer service.
Jacques Bournival
Jill Arnold
Northeast Florida Heating and Cooling has serviced all of our air conditioning and heat pump needs and requirements for probably 20 years. In all that time, they have been prompt to schedule and respond to an appointment, always treated us with courtesy, consistently provided us with knowledgeable service and always found the most economical solution to our needs. We give them 5 stars, and recommend them highly to anyone.
Don Williamson
travis schryer
Tech was friendly and timely and extremely helpful. Would definitely recommend. He found our problem in 5 minutes and had it fixed. Didn't try to find a more costly solution. I appreciated that.
Kevin Carlile
Prompt response. Very friendly and professional service. Turns out we needed a completely new system. We had a couple options we wanted to look at with the new system. Ultimately, it wasnāt cost effective to go with our original thoughts but our techinician Dustin listened to what we wanted and was able to come up with a very good solution. NEFHC has also done service work me previously and we got the same great service at a reasonable price.
Allen McInnish
A good friend of mine recommended Northeast Florida Heating and Air to me when I was having hvac issues. They sent out Dustin. What a fortuitous moment it was to meet and converse with this young man. If everyone who works at NFH&A is like him, then this is certainly a company upon which any and all may depend. Dustin figured out what was wrong in no time. He was patient, kind, and professional in explaining everything to me. He let me think about what I wanted to do and when he came back to fix it, he did not charge me for a 2nd service call. He came back a third time to troubleshoot my thermostat which I had mistakenly put on emergency heat. I felt like an idiot, but he was gracious. All problems solved. I believe if you find the right person/persons, the job will take care of itself. These are absolutely the right people.
Marsha Murphy
Appreciate the personalized touch provided by NEFLH&A and the professional technicians who service our system.
larry phillips
Very good company. Very friendly and reasonable.
Sandra Bahret
Have been with Northeast Heating & Air for 30 years. Professional, courteous, and always eager to help. Excellent company.
Leigh Dolan
We had Northeast Florida Heating and air come out to change some ductwork in the attic. Josh did a great job & was very respectful. We definitely recommend this company.
Angela Glover
Alright, Iāll start off by saying Iām not the āleave a reviewā type of person. But the service here was so extraordinary, that I truly feel this is necessary so that others may benefit from it. I called multiple companies in my area for bids on the job, and dealt with a few that didnāt seem to want my business, others that honestly didnāt seem to know what they were doing, and one that was just outright and obviously trying to sell me things I didnāt need or want. Then there was Matt from Northeast Florida Heating and Air. Guy comes in, super professional, clearly knows his stuff, assures me that his guys will take care of the air handler problem I have, (other companies were trying to dance around it and half ass the job) and stays patient while I continue receiving bids. This was no easy task either, they had to move the air handler into the attic which was a lot of work. We ask him if he can match a competitors price, and he does, so I was sold. Mattās professionalism and confidence that this job would be done right is what attracted me to choose this company, and man did I make the right decision. Fast forward to us starting the financing process, my old air conditioner breaks. I let him know, and right away he gets the ball rolling and schedules the install just days later. I was impressed. He really took care of us exactly like he promised. His guys come in by the truckload and start the install. His crew was fantastic. Every single one of them working super hard and fast trying to get my family cold air. They even stayed late which was unexpected. These guys nailed it. So in the end, Northeast Florida heating and air gets 5 stars from me, and a customer for life. If youāre reading reviews just like I did to find the right company, look no further. These are your guys.
Zachy B
Everything. Customer service, courteous,knowledgeable. The entire staff is very professional.
Diana Edwards
Just had a service call performed by Dave and Jacob and it was great !in this day and age it is a rarity to find a company with integrity so I am unfortunately always leery about companies and the service they provide ,but my mind was changed both Dave and Jacob showed up on time and acted in a very professional manner and actually were very comfortable in the way they greeted me and interacted with me so it cut down on the awkwardness, and I enjoyed that I was kept informed throughout the whole process and it was explained to me in layman's terms not industry talk! I am highly satisfied with the service and the quality of the 2 employees Dave and Jacob, I highly recommend this company and for sure those 2 individuals.I also will end by saying that they have a customer for life that is for sure and I will tell anyone that will listen what a great job they did!
William Patterson
Northeast Florida Heating & Air came over today for a tune-up on our 12 year old system. I had spoken with Tracy on the phone and the technician was a young gentleman named Dustin. He was kind, respectful, knowledgeable and thorough. He said the a/c was in great shape for being older. So when it comes time for a new a/c we will be using this company as they were genuine and trustworthy. What no one knew was that I had a terrible terrible morning on top of the fact that a loved one was diagnosed with cancer last week. Dustin knew nothing of the sort and the experience I had with him - and the company's kindness - put a smile on my face and touched my heart. Itās so very true that you donāt know what others are going through so the smallest of things can help a painful day be not as painful. Thank you NEFHA and The Wades ā¤ļø Lisa James Wade
Julie Stromick
Dustin came out to us and I was immediately impressed with his knowledge of HVAC. He was patient with us and very respectful. He got the system back on track in no time at all. I recommend this company highly.
ivus bornpist
Carl West
Technician was excellent.
Steven McKenzie
I started with making an appointment on a Sunday, unfortunately they're closed so I didn't expect any quick response. They called me to make my appointment for the next day. Awesome! Daniel showed up on-time between 8 and 830 like I was told. Excellent! He quickly assessed my problem and fixed the issue (which was just to add more freeon). He also answered all my questions and made it easier for me to understand. Thank you Daniel for your good customer service. This here is the business to use if your a yelper and read these reviews. When the time comes for needing repairs I will be calling them again.
Dave Frazier
I was highly impressed with the pride and the knowledge that the technician showed when he was working on my system. I would highly recommend Northeast Florida Heating and Air to all my friends and family. Thank you very much.
alonzo harris
Highly recommended! This is a Great Company. Theyāve done numerous jobs for me and my customers with excellence and professionalism.
Larry Boyles
your technician 'Dave' was wonderful, knowledgeable and courteous, answering all my questions and working efficiently . . . you got the part I needed for my unit and installed it quickly . . . you are coming back to do one more job for me, and I highly recommend you to all . . . thanks, J
Jeannine Holley
I canāt say enough good things about this company. Josh and Seth were great, I really appreciate them being willing to stay late to get things wrapped up. The poor guys got there at 7:40am and didnāt leave until 9:00pm, due to thunderstorms delaying them. Matthew was great, sold me exactly what I needed and was eager and willing to answer any and all of my thousands of questions. Very professional and courteous company, right from the initial call all the way through install. Prices were very fair and transparent, and they had me scheduled and installed next day. Fantastic company! Thank you guys.
Jason Kimball
Unbelievable experience! A/C stopped working on a very hot Saturday, so we called the office & left a voicemail. Our service technician, Daniel, returned our call in 10 minutes. Even more amazing, he arrived at our home in about 30 minutes...He had us up & running again in about an hour. Exceptional service!! Would never consider calling any other HVAC company other than Northeast Florida Heating & Air....Great job, Daniel, & the entire team... THANK YOU!!
Ernie Cohen
They went above and beyond to make sure we had our system as soon as possible. Very courteous and polite.
Courtney Bradley
The service technician Dustin Bowers was excellent. Knowledgeable and professional. You could tell he enjoys what he does gor a living. He was able to answer all of our questions and provided us with other information we did not know to allow our final decision. NEF air is lucky to have him.
Ray Pumarejo
This is the best AC company I have ever used. Mike C., Dustin, and Matthew went above and beyond to make sure everything was perfect and it is. I'm glad to be apart of the Northeast Florida Heating and Air family. Thank you!!!
Susan Kaylor
I had all my AC duct work replaced also had some Supply returns installed. Chris did an excellent job was very friendly and knowledgeable my only concern was they could have sent two guys over and had the job done in half the time. Definitely would recommend them to all my friends.
Allen Alquist
Great customer service. Professional and courteous. Mike and Chris did a awesome job.
Kathy Lord
Great customer service, have dealt with other companies, but never had the professionalism like the way your company has provided. I would definitely recommend. Thank you very much for your service.
Sign Plant
I highly recommend Northeast Florida Heating & Air for all your heating services. They are a quick, dependable, and very professional company and they truly care about your needs. I will only use Northeast Florida for all future service needed.
Harry S.
Do you believe in coincidences ? I was on the road with the rest of Clay County headed home after a long day and it was so hot - two trees were fighting over a dog. I had to merge 95 to 295 and finally came upon a truck that had the NEFHAC logo on the side with the compass. Well he did what no one else would, and let me in just before I missed the turnoff. He was very cool about it,...(non pun intended) Well, I don't know about you, but I make it point to pay close attention to how the drivers of company trucks treat people on the road and write them down because I figure how they treat people on the road reflects how they do business. Well sure enough three afternoons later, I got a call from the wife that the AC went out,...and then I remembered NEFHAC and called them,..because I did not want come home to a hot house and wife,...that's a toxic formula. Well, the rest is history, I called NEFHAC,and they got to the house just as i was getting home and the AC was back on within 45 minutes. Whew,..now whenever I see a bottle of Pepto Bismal (because that's their color) I think about what they did for me....WHEW....OH WHAT A RELIEF IT IS !!!
Terry D.
Diana B
Northeast fl heating & air fixed my AC. Very fast turnaround time and affordable! Tracey was so helpful and genuine! Thank you all I will definitely be sending my friends and family to you for any similar needs
Hailee Joiner
One of the common frustrations I think I share with many,...is choosing a company that provides an important service like AC Repair and service that you know nothing about, and then to have so many companies to choose from in a web search. Well, recently, I relied on some basic facts in my search and they included years in business and businesses they serve, and found that not only is NEFHAC one of the older companies in NE Florida servicing residential clients, but also have some pretty major businesses that have put their trust in them too. Well simply, my acumen was right and it has been nothing but a pleasure working with NEFHAC knowing that I can pick up the phone and speak directly to Tracy or Faye and be treated as though I were their only customer, and have been very pleased with the way in which their techs have treated me - in a professional but also very personable and caring way by explaining things and not selling me something I did't need. Thanks NEFHAC for everything you have done for me and will surely do in the future. You are on my speed dial.
Carolyn Beverly
Christopher Wester
Service was swell
Jefferson Teal
Glen Bowers
Awesome company!
Ariel Parrott
Shoutout to Tracy she is the most amazing person! They recently fixed our AC for this blazing summer coming soon! I couldnāt have been more satisfied! Donāt forget the best technicians at Northeast Florida Heating And Air!
Kayla Hall
Garrett came out and found the issue with my unit 2 other techs couldnāt find. He came out on his weekend off and had a great attitude!
dreanes
Husband works for company and speaks nothing but how much he loves this company. Very proud of him but most of all I'm glad Northeast Florida gave him the opportunity to have him as a employee
Stephanie Catanzaro
The NEFHA team was great... from the customer service in the office to the technician in the field. Everyone was knowledgeable and professional. I will definitely use them again!
F M
Andrea Hiler
NEF and A was great. Dustin did a great job analyzing the issue first, the two installers were professional and courteous, and the supervisor Matthew even came by and we were able to talk a bit and get my other questions answered. Although itās not great to have to spend this kind of $, itās nice to know I have the right system for my house and had it installed correctly. I would definitely recommend this company for your Cooling/heating needs.
Paul Waitrovich
I had a wonderful experience with Mike and Chris. They came out and did an excellent job installing my new Trane unit. They had a very limited closet space to work with but they did a great job of working around what they had. The unit runs great. They were very mindful of the mess they were making and put down sheets to help create less of a mess and was even volunteering to sweep the little mess they made. They were very nice about us needing access to the hallway at times. Dustin came out originally and tried to fix my old unit but was honest and showed me everything he found that needed to be fixed. In the end the warranty company was giving me to many issues so we decided to just replace it. Thank you for all the help in the process and making it as easy as possible and helping me with all questions.
Kristen Monaghan
Installation of new unit. They were on time and very courteous. They cleaned up after themselves and educated me on maintenance. Highly recommend.
Alan Craft
Awesome company, they do great work!
Sarah Sylvia
Amazing AC company
dustin bowers
Everything went well with financing and scheduling. The only thing that went wrong was that our phone line was cut during installation. However, we were able to get it back up with no charge. All of those involved in the purchase and installation were very friendly and professional. I would recommend their service to anyone who asks.
Marvin W.
We have had to call twice when our air conditioning suddenly went out. The office staff was so friendly and helpful. Both times someone was sent immediately. They fixed our unit quickly and at an affordable price. They are definitely our top choice when it comes to our heating and ac needs.
Amanda Bailey
Great customer service and company!
Dana Morris
Northeast Florida Heating and Air has unbeatable service! My A/C went out and they came out the same day to fix it. The office assistant, Tracy, is so friendly and got my appointment scheduled right away! Highly recommended!!
Lindsay Lambert
Affordable and the best custome service!!!!
Kent Mann
Friendly and efficient staff. Knowledgeable and helpful and was very happy with the services provided! I will always rely on Northeast FL heating & air!
Jana Lambert
Great service and quick responses
Jesse Eanes
Call and Schedule an Appointment Today!
Absolutely amazing and honest company. Have been prompt and professional in all aspects. Fair prices and genuine technicians. Thanks for everything, guys.